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Privacy Policy

Our Terms and Conditions - Privacy Policy

Who We Are

DaisyGro Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

DaisyGro Ltd's registered office is at 28-30 Grange Road West, Birkenhead, Merseyside, CH41 4DA and we are a company registered in England and Wales under 'Companies House No: 10539290'.

Information That We Collect

DaisyGro Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we may collect from our customers is:

• Name
• Home Address
• Personal Email
• Home Telephone Number
• Mobile Telephone Number
• Date of Birth

We collect information in the below ways:

• Instructions from our customers - email, contact form on our website, telephone and face to face

How We Use Your Personal Data (Legal Basis for Processing)

DaisyGro Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

• We collect your personal data to respond to general enquiries, to form an account to provide a service and the delivery of DaisyGro Ltd goods.

Marketing Permissions

DaisyGro Ltd would like to keep in touch with you to provide updates about offers, promotions, and news which we feel may be of interest to you. We use intuit (Mailchimp) as our marketing platform for this purpose. If you would like to hear from us in this way, please opt-in by entering your name and email address in the subscribe form box below (in the footer of our website). We will use the information you provide to contact you periodically with details as described above. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us or by contacting us by email: info@daisygro.com.

Your Rights

You have the right to access any personal information that DaisyGro Ltd processes about you and to request information about:

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

DaisyGro Ltd do not use any automated decision making process.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Safeguarding Measures

DaisyGro Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

• Restricted access
• IT authentication
• Firewalls
• Anti-virus/malware software
• Website encryption (data transfer is private)

Transfers outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. DaisyGro Ltd does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to DaisyGro Ltd however, as this information is required for us to provide you with our goods, we will not be able to offer some/all our goods without it.

How Long We Keep Your Data

DaisyGro Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK law and by our customers to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed.

Lodging a Complaint

DaisyGro Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint to:

Cookie Policy

By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to our Policy and any such changes.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Our cookies help us to provide interactive features to make our website work as you'd expect, remember your settings during and between visits, improve the speed/security of the site, allow you to share pages with sites and social networks such as Amazon, facebook, google, youtube, twiiter and instagram and providing us with information to help us continually improve our website.

We do not use tracking cookies to collect any personally identifiable or sensitive information.

Granting us Permission to Use Cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Visitor Statistics Cookies

We use Google Analytics to compile visitor statistics such as how many people have visited our website, how they reached us (i.e. from what search engine or social media platform etc), what type of technology they are using (e.g. Mac or Windows, mobile, tablet etc) plus how long they spend on the site and what pages they look at etc. This is enabled by embedding a small amount of tracking code on each page of our website. The reporting gained from this monitoring assists us by helping us to identify which areas of our site are popular and which may need some attention. This helps to improve our overall service and to focus our advertising. No personal data is collected from this source. The data collected is anonymous, stored and retained within the Google Analytics app for a period of 26 months after which it will be automatically deleted, however this will reset on new activity should you revisit the site again thereafter.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies, however, doing so will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies by visiting the site below:

Learn more: www.allaboutcookies.org